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Help Desk Contact Info
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Pre-Sales Support hosting@popmedia.co.nz
Submit your support requests to this email. Please
write the subject of your request in the subject
line to help us attend to your requests more efficiently
Tech Support hosting@popmedia.co.nz
Submit your support requests to this email. Please
write the subject of your request in the subject
line to help us attend to your requests more efficiently
Billing Inquiries >> billing@popmedia.co.nz
Contact us on this address for any questions regarding
billing, updating payment info,,
change of contact info,
problems with payment, unknown charges, cancelations.
Domain
Inquiries >>
domain@popmedia.co.nz All inquiries related to domain name registration.
Modifying DNS records, registrant info, domain
transfers.
Order Inquiries >> order@popmedia.co.nz
All inquiries related to your newly placed order:
order status.
Do I get to keep my old emails once I switch to you? Untitled Document
Emails that are ie: sales@YourDomainName.com are connected to your domain name
not your hosting service provider.
So when you switch provider they will stay intact.
Plus, with us you will be able to open more than 150 email accounts under your
domain for your employees, friends and family!
Emails that are: ie. sales@hostingProviderDomain.com are the only ones that are
connected to your hosting provider and you can't keep those, unless you make an
arrangement with your provider.
Emails that are ie. sales@yahoo.com or other free email provider are not related
to your hosting, therefore will stay the same once you switch providers.
Will I be able to check my emails when I am away from my home/office computer?
Untitled Document
Yes, all our accounts have a web mail option. What this means is that you can
log on to the internet (to the address we will give you once you sign up - www.yourdomain.com/webmail/
) and check your mail from any computer that has internet access. This feature
is very handy if you travel alot, work from different computers thus you can check
your email from ANY computer and you don't need to stay tied to your Outlook Express
or other email client.
What is the size of the email boxes? Untitled Document
You set your own email box size limit as long as the total size of your email
box (and all other site features) doesn't exceed the total space limits of your
account/plan.
Domains
What do I need to do in order to transfer my web site
from my current hosting provider to you? Untitled Document
All you will need to do is update your DNS records into the following.
Primary DNS : remus.eroute.net 216.12.218.150
Secondary DNS: jupiter.eroute.net 216.180.238.150
For more detailed information and step-by-step instructions on transferring
your site from your current host click
here
How do I update (change) my DNS records? Untitled Document
Simply go to the place where you registered your domain name. Log in to your
account and change the Name Server details.
Where it lists Primary & Secondary DNS (Name Server), instead of the details
that are there at the moment (your current hosting provider or the domain register'
servers) type the following:
Primary DNS : remus.eroute.net 216.12.218.150
Secondary DNS: jupiter.eroute.net 216.180.238.150
Once you've made these changes it will take around 24h before your domain name
starts to fully resolve throughour servers (this is a standard procedure every
time when you change providers and can not be sped up as the global DNS registries
need to update their records/system)
Is there any cost for you to update my DNS records on my behalf? Untitled Document
There is no cost to perform a DNS or technical change to move your domain name
to or from our servers.
All we'll need from you is to send us your domain name and the login details to
your domain manager.
I want to transfer my web site from my current hosting provider to you. To
do this will I also need to transfer my domain name? Untitled DocumentNo you will not need to transfer your domain name. What you will
need to do is update the DNS records so that they are now pointing to our servers.
It's free to do this. See Above question for "how to" instructions.
What are your domain name servers (DNS)? Untitled Document
Primary:
remus.eroute.net / 216.12.218.150
Secondary: jupiter.eroute.net / 216.180.238.150 Can you register a domain name for me? Untitled Document
Yes we can register following domain extensions
.com .biz .org .net .info .us .co.nz .net.nz .org.nz .school.nz .geek.nz
The cost of domain registration is NZ$39/year if you host your site with us or
$49 if you host elsewhere. Click here to check if
your domain name is available.
To register a domain name simply fill out our hosting order form and choose the
domain registration option.
Am I the owner of the domain name that you register for me? Untitled DocumentYes.
We register domains on your behalf. That domain is completely your property; we
only do administrative work and give technical support How long does a registration of a new domain take? Untitled Document
Domain
will be registered couple of hours upon the receipt of your request.
Your registered domain name will be functional 24-48 hours from when you register
it.
This is because the DNS databases need some time to synchronize and refresh the
information for your domain. Do I need to have a registered domain name to have a web site online? Untitled Document
No, you don't need to have a regstered domain in order to have a site online.
There are 2 alternatives 1) You can use one of our domains names to host your
site on or 2) You can host your site on a unique ip address (NZ$4/mth).
If you opt for option 1 you will need to specify this in the comments field
of your order form. If you wish to go with option 2. then in your order form
simply choose to purchase an IP Address
What domain extensions can you host? Can you host international (country specific)
domain names? Untitled Document
We can
host any domains, with all extensions from all around the world.
Of course we can host the popular COM, NET, ORG, INFO domains, and in addition
to that, you can host any other country specific domain names ie: .CO.UK .IT,
.WS . .COM.AU ....
Servers
Which platform of operating system do your servers use? Untitled Document
Our servers use RedHat Linux
and Apache Web Server, the best and the most reliable Internet server solution.
Which domain name servers do you use? Untitled Document
Primary:
remus.eroute.net / 216.12.218.150
Secondary: jupiter.eroute.net / 216.180.238.150
Where are your servers located? Untitled Document
Our main
servers are located at 4x backbone in US. And our back up servers are located
in Germany(T3). What domain extensions can you host? Untitled Document
We can
host any domains, all around the world. Of course we can host the popular COM,
NET, ORG and EDU domains, but we also support all new domains such as .INFO and
.BIZ. In addition to that, you can host any other country domain name such as
.CO.UK,
Application Support
Do you support ASP? Untitled Document
No. At
these stage we use only unix system and asp pages are windows based. We are looking
at getting some windows servers in the future but, for the time being, these are
not available. Do you support Microsoft FrontPage? Untitled Document
Yes we
have all the front page extensions included in a plan at no additional cost What version of PHP are you supporting? Untitled Document
PHP4.2.3
What version of MySQL are you running? Untitled Document
MySQL
version 3.53. How do I create and maintain MySQL database? Untitled Document
You can
create and maintain your MySQL databases through PhpMy Admin (most popular database
administration tool today) Can I add my own CGI scripts? Untitled Document
Our web
servers have the capability to run CGI scripts in your own "cgi-bin"
directory. Scripts may be written in Perl and CGI languages. Do you support FLASH? Untitled Document
Yes we
have full support for Macromedia Flash Do you support Shockwave? Untitled Document
Yes we
have full support for Macromedia Shockwave Do you support MP3 files? Untitled Document
Yes we
support MP3 files. We recommend you consider one of the higher plans if your site
has mp3 files because they generally use up a lot more bandwidth than standard
files. Do you support SSI's? Untitled Document
Yes.
Do you support SSL? Untitled Document
Yes we do support SSL. Please scroll down to the next question below for detailed
information about SSL
How much does SSL certificate cost? Untitled Document
To buy your own SSL certificate with 128-bit encryption the cost is $129/year
(free installation)
The certificate will be installed on your account and ready to use within 24h
of placing your order.
For more information on SSL Certificates click
here
Another option is to "rent" and use our SSL Certificate. The cost
is $20/mth.
This option will enable you to host your order forms and other pages containing
sensitive information on OUR website and not have to buy your own SSL certificate.
To read more about this option click
here
Ordering Info: If you're a new client you can order this service at the
same time you order your hosting account (there is an option "Rent/Buy
SSL Certificate" in hosting
order form) or if you're an existing client you can order by emailing us
on hosting@popmedia.co.nz
and we'll supply you with the payment details.
Is there a Certificate Instalation fee? Untitled Document
There are no setup/installation fees.
If you're buying an SSL Certificate, we;ill install it on your account absolutely
free of charge!
If you're renting it, you'll need to send us your order forms in an attachement
to upload to the secure server/site where they will be housed. Note: Make sure
you test your forms before sending them across for upload as there will be $10
service charge if they have to be uploaded more than 2x
On which plan are jsp/servlets supported? Untitled DocumentThey
are supported on both $16.99 Private and $16.99 Shared JVM Plans What version of Tomcat are you running Untitled Document
We're
running Tomcat 4.1.24 Can I deploy my application using a war file? Untitled Document
Yes,
create a war file and name it file.war and place in the root directory of your
web space (mainwebsite_html or /var/www/html/ ) The contents will automatically
be deployed when the JVM is restarted.
For more info on Tomcat Set up
click here to read Tomcat Support Section. Do I get my own WEB-INF directory Untitled Document
Yes,
you have your own WEB-INF directory. Can I restart the Tomcat service at any time? Untitled Document
On a
Shared JVM Plan you can't restart Tomcat on your own. You will need to email us
when you need Tomcat restarted and we'll do it for you.
On Private JVM Plan you'll have full control over Tomcat and you'll be able to
restart it at any time through SSH (instructions will be given to you in an account
activation email). Can I use third-party Java packages? Untitled Document
Yes,
of course! You can install any Java packages of any version you want. All web
hosting accounts come with JDBC preinstalled. We can also assist in installing
popular Java packages. In general, all you need to do is include the JAR file
in your lib directory. My applications were developed with Tomcat 3.3. Will they work on your system?
Untitled Document
Yes,
while Tomcat 4.1.24 implements the Servlet 2.3 and jsp 1.2 specifications, it
is fully compatible with earlier specifications. Do you support Cocoon? Untitled Document
Cocoon
is supported on Private JVM Plan only.
Plans / Accounts
Are your hosting plans upgradeable? What's the procedure? Untitled Document
You can
upgrade your plan at any point and there is no charge for upgrading plans!
The upgrade procedure is very simple. Simply drop us an email requesting an upgrade
and reset your payments to reflect the price difference (if you have a.p. setup
then change the amount to the price of the plan you're upgrading to). If you have
anybilling questions related to this don't hessitate to contact our billing detartment
atbilling@popmedia.co.nz What happens when I exceed my bandwidth allowance? Untitled Document
You will be notified by email
when you are approaching your limit.
Then you can decide whether you want to pay for extra bandwidth separately (@$5
for 1Gb) or, upgrade to a higher plan.
Is there a way to monitor my bandwidth so I know how much I'm using? Untitled Document
Yes, you can monitor your bandwidth through the web site stats that are included
in each plan or through your control panel (www.yourdomain.com/admin)
I have an Ecommerce web site. Which hosting plan does that go under? Untitled Document
An ecommerce site can be hosted under any plan. To choose which plan is best you
will need to consider your storage and bandwidth requirements and whether your
site has a database or not. If you're unsure and require further help contact
us on hosting@popmedia.co.nz
You will also need to consider buying an SSL certificate so that all transactions
processed through your website are going through the secure environment. For more
details on SSL Certificates click here Can you host international (country specific) domain names? Untitled Document
Yes we
can host ANY international domain name, from ANY country.
We however can not register other country specific domains (apart from .nz domains)
so you'll need to register your country specific domain at your local registry
and then point your DNS to our servers (instructions will be given upon activation
of your new account) Will you place any flashing banners or ads on my site? Untitled Document
Absolutely
Not. No advertising at all will be placed on your site. What control panel is offered with your hosting packages? Untitled Document
All out
hosting packages are equipped with Ensim Pro control panel. Click here to see demo.
How do I create and maintain MySQL database? Untitled Document
You can
create and maintain your MySQL databases through PhpMy Admin (most popular database
administration tool today) Is my Macintosh computer compatible with your hosting plan? Untitled Document
Our web servers use standard FTP (file transfer protocol). Therefore, you can
build your site on any Macintosh or PC and use FTP to upload your website files
to the live web server from any platform or Operating System.
Payments
How long after I sign up will my account be set up? Untitled Document
Your
account will be set up within 4 hours of you submitting an order form.
If you need to register a domain name through us we won't be able to activate
your account and complete the registration until you've made the payment.
So, to summarize, if you already have a registered domain your account will be
active 4h from submitting your order form (you'll have 7 days to make your 1st
payment) and if you need to register a domain through us your account will be
activated within 4h of you making your 1st payment (you'll need to email us to
make sure we're aware you've paid).
All your account details and instructions will be sent to your email address as
soon as the account is active. Is there a minimum term contract? Untitled Document
Minimum
period is 1 month! You can cancel your account at any time after that (there is
no 30 day cancelation policy).
You can choose to pay monthly, quarterly or yearly. Which currency are your prices in? Untitled Document
Our prices are in NZD
What payment options do I have? Untitled Document
You can make a payment by either a bank deposit/automatic payment or cheque.
Minimum payment term for cheque payments is 3months/quarterly. There is no minimum
term for bank payments.
All payment information will be emailed to you immediately after you submit our
online order form.
Payment frequency/period? Untitled Document
You can
choose to pay monthly, quarterly(every 3 months) or yearly.
Cheque payments have a minimum term of 3months/quarterly. There is no minimum
term for bank payments.
Do you accept international orders? Untitled Document
Absolutel!
We welcome potential clients from all over the world. We can even host your country
specific domain name extension.
Contact us on billing@cheawebhosting.co.nz
for payment options if you're outside NZ
Get
online today! Don't wait until tomorrow to get started.
Order now and get your website on the web in just 4h.
" I would like to thank the entire team for all the great support
I have received in setting up my site. You guys are simply outstanding.
The tools and instrustions provided with the service are wonderful.
Site response is great and clearly exceeded my expectations." Read
more testimonials
Website Hosting & Domain Names New Zealand
by Pop Media LTD.
